At Medilag Guest House, we strive to provide exceptional service and ensure that every guest has a pleasant and enjoyable experience. However, we understand that circumstances may arise that require changes to your travel plans. Therefore, we have established the following refund policy:

1. Non-Refundable Payments: All payments made for reservations at Medilag Guest House are non-refundable. This includes payments made for room bookings, additional services, and incidental charges.
2. Cancellation Policy: Once a reservation is confirmed and payment is made, it cannot be canceled or refunded. We encourage guests to carefully review their travel plans before booking to avoid any inconvenience.
3. Exceptional Circumstances: In rare cases of unforeseen circumstances such as natural disasters, medical emergencies, or other events beyond your control, we may consider refund requests on a case-by-case basis. Guests are required to provide valid documentation or evidence supporting their refund request.
4. Incidental Deposit: A refundable sum of NGN 5,000 is charged as an incidental deposit upon check-in. This deposit is held to cover any damages to the property or additional charges incurred during your stay. The deposit will be refunded at check-out, provided there are no damages or outstanding charges.
5. No-Show Policy: In the event of a no-show, where a guest fails to arrive for their reservation without prior notice, no refunds will be issued. The full amount of the reservation will be charged to the guest’s account.
6. Modification Policy: Modifications to existing reservations, such as changes to the check-in/out dates or room type, are subject to availability and may incur additional charges. Guests are advised to contact us as soon as possible to discuss any modifications to their booking.
7. Refund Processing Time: Refunds, if applicable, will be processed within [number of days] days from the date of the refund request approval. The refund amount will be credited back to the original payment method used for the reservation.

By making a reservation at Medilag Guest House, guests acknowledge and agree to abide by the terms and conditions of our refund policy. For any questions or assistance regarding refunds, please contact our reservations team at info@medilagguesthouse.com or call us at [phone number].

Please note that this refund policy is subject to change without prior notice. Guests are advised to review the refund policy at the time of booking for the most up-to-date information.

Refund Policy

At Medilag Guest House, we strive to provide exceptional service and ensure that every guest has a pleasant and enjoyable experience. However, we understand that circumstances may arise that require changes to your travel plans. Therefore, we have established the following refund policy:

1. Non-Refundable Payments: All payments made for reservations at Medilag Guest House are non-refundable. This includes payments made for room bookings, additional services, and incidental charges.
2. Cancellation Policy: Once a reservation is confirmed and payment is made, it cannot be canceled or refunded. We encourage guests to carefully review their travel plans before booking to avoid any inconvenience.
3. Exceptional Circumstances: In rare cases of unforeseen circumstances such as natural disasters, medical emergencies, or other events beyond your control, we may consider refund requests on a case-by-case basis. Guests are required to provide valid documentation or evidence supporting their refund request.
4. Incidental Deposit: A refundable sum of NGN 5,000 is charged as an incidental deposit upon check-in. This deposit is held to cover any damages to the property or additional charges incurred during your stay. The deposit will be refunded at check-out, provided there are no damages or outstanding charges.
5. No-Show Policy: In the event of a no-show, where a guest fails to arrive for their reservation without prior notice, no refunds will be issued. The full amount of the reservation will be charged to the guest’s account.
6. Modification Policy: Modifications to existing reservations, such as changes to the check-in/out dates or room type, are subject to availability and may incur additional charges. Guests are advised to contact us as soon as possible to discuss any modifications to their booking.
7. Refund Processing Time: Refunds, if applicable, will be processed within [number of days] days from the date of the refund request approval. The refund amount will be credited back to the original payment method used for the reservation.

By making a reservation at Medilag Guest House, guests acknowledge and agree to abide by the terms and conditions of our refund policy. For any questions or assistance regarding refunds, please contact our reservations team at info@medilagguesthouse.com or call us at [phone number].

Please note that this refund policy is subject to change without prior notice. Guests are advised to review the refund policy at the time of booking for the most up-to-date information.